Resources & Downloads
The following are downloads, documents and links that are shared in our Community.
Casual Employment Information
Chat from Live Session #2 on 30th June 2022
Angus Pryor podcast episode with information about charitable work and dentists
Dental Board self-audit tool (for Australian practices)
Chat with links from Live Session 23rd June 2022
Online Practice Assessment Survey
Podcast episode with Jurgen from BioHygiene.
Dental Patient Surveys
Dr Paddi Lund podcast interview
Mystery Shopper
Designing a template Welcome Email for your New Patients. Watch this presentation that takes you through the steps of using TextExpander for this powerful system to more effectively welcome and engage your New Patients. Sample content for the email is included.
Letter for recidivist patients who break appts.
Google Calendar & My Awesome Diary
Recalling Patients After Lockdowns
Mel Robbins - 5, 4, 3, 2, 1 - Do it!
The 'Patient Handover' with printable download for receptionist.
Staff Remuneration Matrix
The matrix itself is housed within the link 🙂
RECRUITMENT LINKS
A Guide to Role-Playing in Team Training
The Morning Huddle Document
Morning Huddle TEMPLATE
See here for a video on how to do the Morning Huddle
Good House-keeping Thank you Sheet
Google Forms team surveys
Below is a template you can use as a guide to create a survey in Google forms. Using this method makes it very easy to distribute to staff and manage responses in one dashboard.
MAS Training & government incentives
Performance Review documentation and training video
Incomplete Treatment Letters
D4W Explainer Video on Treatment plan Acceptance Rate tracking
New Caller Log
Use this at reception to track new caller conversion into appointment rate.
How to use Excel to track KPIs
Trello - How to
Helpful links for using Trello more effectively,
Trello Shortcuts
Simpletivity YouTube videos
Benchmarking expenses to other dental practices. An article by Philip Palmer (then writing for Prime Practice) from a few years ago.
Hygiene Superstar podcast episode on ozonated water as a surface disinfectant and healing therapy for dental patients.
Jeeve software app to track all manner of marvellous things. Arrange a demo.
Also, listen to Julie's interview with Jeevan, the developer, on this episode of The Julie Parker Practice Success Podcast.
Daysheet Assessment
Team Member Satisfaction Survey
Consumables ordering software, process.
Ozone generating unit for Australian Dental Supplies that can play a role in room/surgery disinfection.
The Julie Parker Practice Success Podcast Episode with Julie and her buddy Meg talking about their micro-management experience.
JPPS Team Culture Guide
Auxillary Team Member List of Role Responsibilities
Julie's article in Australasian Dental Practice Magazine on shifting dysfunctional teamwork.
‘Enough is enough!’