Word of mouth is moving online and if you’re not prominent there, you’re missing out.
More and more, we check Google reviews when we’re looking for somewhere to go for dinner, or somewhere to stay on a break.
But this trend of checking Google reviews is impacting dentistry too . . .
Increasingly, potential patients are using Google reviews to decide which dentist to go to. If you don’t have many reviews, (or worse, a poor average score) patients are ignoring you.
You could ask your patients to leave you Google reviews, but we know how that goes. Many promise to do so, but few actually do it.
Finally, a system that puts boosting Google reviews on autopilot.
Get 50 new Google reviews in the next 90 days or you pay NOTHING
We email your clients the day after they visit the practice and ask them how their experience was.
If their experience was good, we ask for a Google review.
Important: if their experience wasn’t good, we ask how we could do better (and you get the feedback) – we don’t ask for a Google review in that situation.
Not much. The minimum requirement is that you run a report in your system once a week and upload the file of patients seen to our software – this is a 3-minute job, and we provide training.
To get more reviews faster, we recommend (but don’t require) two simple additions:
There are ‘offensive’ and ‘defensive’ benefits of boosting your Google review profile:
Aside from that, the offensive window is slowly closing.
When no one has any/many reviews, it’s easy to stand out if you have a lot. In a few years’ time when most practices will have lots of reviews, standing out becomes much harder.
Unlikely. As noted above, we only seek a Google review for patients who have already said they were happy with your service. If their initial feedback is negative, we do NOT ask for a review.
In the first instance, all we are asking patients is for their feedback on their visit. There is no issue here. If they are happy with the visit, we offer for them to leave a Google review.
AHPRA’s policy states “… health care professionals are not responsible for removing, or seeking to have removed, unsolicited reviews on websites they do not control.” Since you don’t control Google, we can rest easy.
As long as you have uploaded the report to the system each week, we stand by our guarantee. In the unlikely event we don’t achieve 50 extra Google reviews in 90 days, you get a choice:
Yes and yes, but to give you a little more peace of mind, this might help . . .
Dental Marketing Solutions (DMS) is the marketing agency of multi-award-winning dental marketer and Practice Growth Specialist, Angus Pryor.
We are the current holders of the prestigious Australian Dental Industry Association marketing award, and are the no.1 Google-ranked dental marketers in Australia.
Our “if it doesn’t work, you don’t pay” guarantee for this product, and other products we offer, reflects our view that ultimately, only results count.
This means you can confidently try us out knowing either you’ll get a result or you’ll pay nothing.
50 Google reviews in 90 days is actually conservative.
Many practices we’ve worked with have experienced well over 50 extra reviews in 90 days – especially those that upload the data daily and tell patients to expect an email.
There has been one other clear benefit from the system. It allows you to know very quickly if a patient has had a negative experience with your practice.
You can use this feedback to:
(i) contact the patient and resolve the situation before they tell others and/or leave a negative review online, and
(ii) identify unhelpful patterns among staff or problems with practice systems.
For the 90-day period, you have two options:
After the 90 days, your monthly payments are $249. You can cancel at any time and there is no lock-in contract. You need to complete 90 days, however, if you wish to exercise the guarantee.