CONVERT MORE ENQUIRIES INTO LONG-TERM LOYAL PATIENTS

Without spending a dollar more on advertising!

Introducing Phone Results Maximiser

Your Patients Deserve The Best, and Your Practice Deserves to Thrive

The dental industry is only getting more competitive, and even the best marketing efforts can fall short if phone enquiries aren’t handled effectively.

Phone Results Maximiser is designed to bridge that gap, ensuring your practice maximises conversions from enquiries to satisfied patients who will spread the word about your business.

Here’s what you can expect with

Phone Results Maximiser:

Increased Appointment Bookings:

Turn enquiries into confirmed appointments with a streamlined and efficient call-handling approach.

Enhanced Customer Service:

Elevate the quality of your customer interactions, leaving a lasting positive impression on potential and existing patients.

Rapport Building:

Develop stronger relationships with patients through personalised interactions and attentive communication.

Professionalism:

Impress callers with a professional and well-organised approach to handling enquiries, reflecting positively on your practice.

Data-Driven Insights:

Receive precise feedback on call handling performances, enabling targeted training and continuous improvement.

Competitive Advantage:

Stand out in the industry by offering exceptional phone interactions that convert and retain more patients.

Patient Experience Enhancement:

Elevate the overall patient journey, leading to higher patient satisfaction and increased loyalty.

Operational Optimisation:

Identify and address barriers that may have hindered appointment bookings in the past, enhancing practice efficiency.

Practice Growth:

Leverage the power of Phone Results Maximiser to drive the success and growth of your dental practice.

Now you might be wondering, how does it work?

Phone Results Maximiser provides your practice with data-driven insights and actionable recommendations, allowing you to enhance customer service, increase appointment bookings, and optimise your overall operations.

It’s a strategic approach to transforming your practice’s patient interactions for lasting success.

Here’s a breakdown of how the process unfolds over the course of three months:

Month 1

Set up:

We kickstart the process by setting up the system to monitor 100% of inbound calls from new patients. This helps us establish a baseline understanding of your practice’s call-handling dynamics.

Monitor Inbound Calls (100%):

Throughout the first month, we record and grade every inbound call from new patients to gain insights into the current state of your call interactions.

Report:

At the end of Month 1, you’ll receive a detailed report summarising the findings from our call monitoring efforts. This initial assessment will serve as a foundation for improvement.

Month 2

1-Hour Training:

We provide your team with a one-hour training session to help them continue to improve.

Monitor Inbound Calls (50%):

In the second month, we continue monitoring inbound calls from new patients, focusing on 50% of these interactions.

Report:

At the end of Month 2, you’ll receive another comprehensive report that highlights the progress and areas of improvement observed during this phase.

Month 3

1-Hour Training:

We provide your team with a one-hour training session to help them continue to improve.

Monitor Inbound Calls (50%):

In the second month, we continue monitoring inbound calls from new patients, focusing on 50% of these interactions.

Report:

At the end of Month 2, you’ll receive another comprehensive report that highlights the progress and areas of improvement observed during this phase.

World-class marketing can be quickly undone by poor phone technique

Here’s a breakdown of how the process unfolds over the course of three months:

Throughout the three-month period, we conduct rigorous evaluations on several crucial aspects of your practice’s phone interactions:

Call Quality Evaluation:

We meticulously evaluate the quality of phone calls, measuring performance against a scorecard with a grading out of 10.

Greeting and Rapport Assessment:

The warmth and friendliness of receptionist greetings are analysed to enhance customer service and rapport building.

Handling “Price Shopper” Questions:

Receptionists are trained to address cost concerns while emphasising the practice’s expertise in handling specific conditions.

Hold Handling Assessment:

The politeness and procedure of placing calls on hold are evaluated for professionalism.

Standard Practice Intro Assessment:

Consistency in adhering to established call-answering protocols is assessed to ensure a professional approach.

Appointment Booking Evaluation:

We assess whether receptionists offer callers the opportunity to schedule appointments effectively.

Confirmation of Appointment Details:

We ensure accurate appointment scheduling by evaluating verbal agreement on date and time.

Barrier Identification:

We capture data on reasons why callers may not book appointments, allowing for proactive addressing of concerns and improving appointment conversions.

One-off fee for 3-month Phone Result Maximiser

$1997

Optional, monthly monitoring of 20 random calls / mth + report

$347

Standalone 1 hr training (eg. for new starters after the 90 day period)

$497