At Practice Growth HQ we know that leading a team can be one of the hardest parts of growing a successful business.
In a recent episode, I spoke with healthcare executive Cory Geffre, who shared what it really takes to build high performing teams.
Cory has nearly 30 years’ experience leading people in healthcare. He cuts through the theory and tells it like it is.
Here is what you need to know.
Results Matter. But So Does How You Get Them
According to Cory, the first test of a team’s success is simple.
Are you getting real results?
If the answer is no, you are not a high performing team yet.
But it is not just about the numbers.
How you get those results matters just as much.
Teams that hit targets but leave broken relationships behind will not sustain their success.
Real leadership is about achieving high performance without creating carnage.
Manage the People Not Just the Work
Leading people is messy.
You are dealing with different experiences, personalities, and expectations.
Cory says the real challenge is helping imperfect people work together to chase a perfect result.
One key lesson.
If you see a small issue, deal with it straight away.
Feedback does not need to be complicated.
It might be a quick conversation about a missed deadline or a poor interaction with a patient.
Correcting these moments early builds trust and sets clear expectations.
As Cory puts it.
Small problems left alone become big problems.
Celebrate Small Wins
You might feel silly celebrating minor victories.
But Cory says it is critical for momentum, especially with younger generations.
Think of it like celebrating a toddler using the potty for the first time.
It might seem over the top.
But if you want the right behaviours to stick, you have to recognise them.
No one ever quit a company because they felt appreciated too much.
Build Your Bench Every Day
Another mistake Cory sees.
Leaders waiting too long to develop people.
You cannot cross your fingers and hope your top performers stay forever.
Staff move on.
Life happens.
If you want your practice to thrive long term you need a steady pipeline of team members ready to step up.
That means building a bench.
Develop multiple people at once not just one star.
Cory suggests aiming for a 5 to 1 ratio.
For every key leader you have you should be developing at least five others behind them.
Leadership Is a Marathon Not a Sprint
It is easy to want everything done yesterday.
But real leadership takes time.
It is about small actions consistently repeated.
As Cory says your team will not look the same tomorrow as it does today.
Staff will come and go.
Priorities will shift.
New challenges will pop up.
The job is not to build a perfect team and leave it.
It is to show up every day and keep adjusting the pieces.
Solving the Rubik’s Cube again and again.
Listen to the Full Episode: