This week on Winning In Life, Angus Pryor the #1 Google-ranked dental marketer in Australia will be sharing with you one of the five dysfunctions of a team – the absence of trust.
That Five Dysfunctions of a team. Now I recently read this book by Patrick Lencioni. And I have to say, this is one of the most interesting, most compelling books I’ve ever read. To give you an idea, I read it on a Facebook post somewhere, people spoke about the top books that they’d ever read. And several people mentioned this one, and it’s actually written as a fable, like a story.
And so on Sunday, I sat down and I read half the book in about an hour and had a break and then read the other half. It’s like it’s compelling. But the question is, for us and our team to what are these dysfunctions? And how do we overcome them? Now, there’s quite a lot to cover. So I’m going to break this up into a few videos.
But for today, we’re going to talk about the concept of the dysfunctions of a team. And then I’m just going to give you the first one, and how do I overcome it. So I won’t give you all of them yet. But the first dysfunction of a team is the absence of trust. And that is manifested by what the but what Patrick Lencioni calls in vulnerability. It’s not trust that we don’t trust that our colleagues going to do the job, right. It’s that we don’t trust our colleagues to really be ourselves.
Now, I’m not saying that, you know, somehow at work that we’re just, you know, completely all out there, no filter, it’s not that, but it’s about being honest about who we are. And, you know, the contribution that we can make to the workplace. And so one of the simple things and by the way, so what’s the What does this mean? team members conceal their weaknesses and mistakes from one another, they hesitate to ask for help and or provide constructive feedback.
And that’s important, because how do we get better if we don’t have the feedback of the whole team? Whereas if you look at members of trusting teams, they admit their weaknesses and their mistakes. All of us do that. They asked for help. They accept questions and input about their area of responsibility. And he’s got a couple of exercises for building trust.
But one that’s super simple, is just to help people get people to talk about their history, you know, if we don’t trust each other, it’s often because we don’t know each other that well, one of the US presidents said, I don’t like that man very much, I must get to know him better. And that’s part of the issue. So what they suggest is that you just get each team member go around and just answer some questions about themselves.
You know, nothing overly sensitive, you know, number of siblings hometown, unique challenges of childhood favourite hobbies, first job and worst job and simply by describing that you can build trust and build those shared experiences. So that’s the book The Five Dysfunctions of a team. In the next video, I’m going to take you through dysfunction two and three. For the moment, I guess we’ll say this is number one, which is a lack of trust.
Otherwise, I’ve got something a freebie for you. You know, many dentists at the moment are saying they want more patients but they want more high-quality patients. So if you visit AngusPryor.com/HQ, there’s a free video training on the top five mistakes that obviously dentists to make in attracting high-quality patients.